Support


CED has one of the best customer support packages available. In the left hand menu you will find links to the various tools and information pages that should help you to make the most of our products.

  • User Forums : provides a forum where you can ask for help and advice, share your experiences, scripts, data and feedback
  • Software Compatibility : offers information on the compatibility of our software with both hardware and operating systems
  • Hardware returns : describes the returns procedure that you must follow when returning equipment to us for re-calibration, servicing or repair

More support tools and pages will be added in the future. We encourage you to use these pages and our downloads section as a first line of support, however, we realise that there may be situations that require direct help and you can get this by contacting us:

By email:

Software help: softhelp@ced.co.uk
Hardware help: hardhelp@ced.co.uk
General information: info@ced.co.uk

By telephone:

Software help: (Int.+44) (0)1223 433470
Hardware help: (Int.+44) (0)1223 433477
General information: (Int.+44) (0)1223 420186

From North America (Toll Free):

1 800 345 7794

By Fax:

(Int.+44) (0)1223 420488

By post:

Cambridge Electronic Design Limited
Unit 4, The Science Park,
Milton Road,
Cambridge
CB4 0FE
ENGLAND

Cambridge Electronic Design Limited

Registered in England: 972132

Registered office:

  • Cambridge Electronic Design Limited,
  • Unit 4, The Science Park,
  • Milton Road,
  • Cambridge CB4 0FE
  • ENGLAND.

VAT: GB 214 2617 96

Producer Registration number: WEE/BD0050TZ

Terms and Conditions of Sale

For our US customers, we can provide tax form W-8BEN, that identifies us as a UK company.

DUNS: 219151016
CAGE/NCAGE: KB797
NAICS: 423490
Commodity codes
Hardware: 84716070
Software: 85234945
×

By email:

info@ced.co.uk

By post:
  • Cambridge Electronic Design Limited,
  • Unit 4, The Science Park,
  • Milton Road,
  • Cambridge CB4 0FE
  • ENGLAND.
By telephone:

(Int.+44) (0)1223 420186

From North America (Toll Free):

1 800 345 7794

By Fax:

(Int.+44) (0)1223 420488 ×

Privacy policy

CED, through this site, does two things that relate to privacy. We would like to explain them.

Emails from down-loads

We offer free down-loads of many files on our site, from test programs to complete install files for updated versions of major packages like Spike2 and Signal.

When customers wish to take a down-load of a major package, we ask a few questions, including their name, email address, the serial number of the software for which they seek an upgrade and whether they would like an automatic email whenever we update the product. This information is emailed back to CED when they access the final down-load screen. Within this email, your browser transmits the type and version of browser you are using, and the screen resolution you are running.

The reasons why we take and keep this information are that it is useful for our software development team to know who has taken the latest versions, and it is useful for our web site development team to know which browsers people are using to view our site, and what resolution they have their screens set to.

Cookies

When people down-load a major package, we try to write a cookie, a small file in your computer, that records your name, serial number of the software package, and the version you are down-loading. These files have a lifetime of one year.

The reasons for storing this information are firstly that if you ask for another down-load some other time, your details are read from the cookie and are pre-written into the form, to save you looking them up again. The other reason is that next time you access our site, your browser looks through your CED cookies and compares the versions down-loaded with the latest version numbers read from our site. If there is a later version of a product you have already down-loaded, we tell you on the home page screen, so you know that it is worth going to the down-load page again.

None of this information is ever given to anyone outside CED. ×