Electronic instrumentation eventually needs re-calibrating and sometimes it may fail. So you may wish to send it to CED and get it back, fixed. We would like to help. There is a strong risk of wasting money on needless taxes and customs duties, unless you use the correct procedure.
When returning hardware to CED for repair, servicing or re-calibration, we have a returns procedure that you must follow.
Firstly, make contact, either by phone (Int.+44) (0)1223 433477 – Hardware helpdesk, or email email@example.com and we will assist you with the returns procedure that will get the most efficient and cheapest possible transit of your goods, which will hopefully save you money and time.
You will be asked about your hardware problem, and possibly given some suggestions to try, to make sure that the unit really does need to be sent back to CED.
If it is to come back, you will be given an RN number, and this will be logged onto our database. You must not return equipment to CED without an RN number.
In the past we have received inadequately packed instruments that have arrived here damaged. To help ensure your goods arrive safely please follow these instructions: Please pack the unit in our original packaging, or in a strong double-walled cardboard box with 4"/100mm of cushioning material between it and the box. The box should not be too big or you will pay an unnecessary amount for carriage.
Federal Express, UPS, or DHL Worldwide (in that order of preference).
Use of DHL International will significantly increase costs and is not recommended.
Do NOT use TNT or a freight forwarding company.
Ship Express CIF door to door.
The sender must pay carriage charges.
Tell the shipper that it’s a "Temporary export to UK for repair", if you are outside the UK.
If you are outside the EC, produce a commercial invoice for customs by writing the following details on your official letterhead (4 copies will be required):
It is very important that the shipper and customs know that it is a temporary export. Only then will the correct export procedures be followed, making it cheaper and quicker.
The following section is very important: please ensure you understand it, and carefully follow the instructions. If the goods are imported incorrectly, CED may refuse to accept the item you return.
Preparing the Airwaybill:
Registered in England: 00972132
VAT: GB 214 2617 96
Producer registration number: WEE/BD0050TZ
For our US customers, we can provide tax form W-8BEN, that identifies us as a UK company.