Hardware returns

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Electronic instrumentation eventually needs re-calibrating and sometimes it may fail. So you may wish to send it to CED and get it back, fixed. We would like to help. There is a strong risk of wasting money on needless taxes and customs duties, unless you use the correct procedure.

When returning hardware to CED for repair, servicing or re-calibration, we have a returns procedure that you must follow.

Firstly, make contact, either by phone (Int.+44) (0)1223 433477 – Hardware helpdesk, or email hardhelp@ced.co.uk and we will assist you with the returns procedure that will get the most efficient and cheapest possible transit of your goods, which will hopefully save you money and time.

You will be asked about your hardware problem, and possibly given some suggestions to try, to make sure that the unit really does need to be sent back to CED.

If it is to come back, you will be given an RN number, and this will be logged onto our database. You must not return equipment to CED without an RN number.

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Shipping details for Temporary returns

In the past we have received inadequately packed instruments that have arrived here damaged. To help ensure your goods arrive safely please follow these instructions: Please pack the unit in a strong double-walled cardboard box with plenty of cushioning material between it and the box. The box should not be excessively big but allow room for wrapping the unit in many layers of polythene bubble wrap, or cushion with layers of cellular foam sheets.

If you are outside the UK, produce a commercial invoice for customs by writing the following details on your official letterhead:

1. Your full name and telephone number
2. CED’s name and address as the "consignee", Hardware Returns as the “contact name”
3. Commodity Code 8471 6070
4. Brief description of the goods and reason for return, e.g. "1401 system unit S/No. Xxxx for repair in the UK"
5. State “Temporary export to the UK for repair”
6. Value for customs purposes: no more than £700 (GBP)
7. Customs Procedure Code (CPC): 5100A04
8. Customs tariff: 8471.60

Return address: Cambridge Electronic Design Ltd, Technical Centre, 139 Cambridge Road, Milton, Cambridge, CB24 6AZ United Kingdom
Phone: +44 1223 420186 Email: hardhelp@ced.co.uk

It is very important that the shipper and customs know that it is a temporary export. Only then will the correct export procedures be followed, making it cheaper and quicker.

The following section is guidance for completing the FedEx.com online shipping form

1. For Deliver to, use our address given above. Contact is CED Hardware Returns
2. For Package details, enter the weight and external dimensions of the packed box
3. For Package contents, enter “Data Logging Device return procedure code 3151000”
   HS Code as “8471.60” and Made in “United Kingdom”
4. For Customs documentation, choose to attach electronically, then upload the commercial invoice created above
5. Choose a shipment date and the shipping service you wish to use
6. For “Add shipment notifications”, add a “Recipient email address” as, hardhelp@ced.co.uk and check the box marked “Updates on estimated delivery”
7. Arrange a suitable “Pickup/drop-off” date & time. This may require a separate telephone call

If you need help, contact hardhelp@ced.co.uk